Shipping & Delivery

Our Warehouses are in China and all of our orders are shipped from China. ELFSHE ships the goods to 37 countries around the world, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.



Confirm
A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing(quality checks, packing, paperwork, etc.)

It usually takes 1-5 business days to process your order, We will send you an email if the processing time takes longer than expected. Please note the processing time is NOT included in the overall "shipping time"

Shipping

Shipping Time Frame: 8-18 business days(Varies by country).

Shipping Fee: $7.99-$9.99 (Varies by country).

Free Shipping for orders over $79.

Shipping Zone:
The following is a list of the 37 countries or regions we can ship to. Please check if your country or region is on the list before placing your order.

North America：United States; Canada; Mexico.

Europe：United Kingdom; France; Germany; Italy; Spain; Portugal; Belgium;
                Ireland; Russia; Norway; Sweden; Switzerland; Denmark; Finland;
                Luxembourg; Netherlands; Austria; Greece; Poland; Hungary; Ukraine. 

Oceania：Australia; New Zealand.

Asia：Israel; Japan; South Korea; Singapore; Saudi Arabia; Turkey; Malaysia;
           Thailand; Vietnam; Indonesia; India

South America: Brazil

You don't need to worry about your order. It would usually arrive on time unless there are unpredictable factors (bad weather etc.) which cause delay. We do appreciate your understanding in this matter.

Chinese holiday reminder: During Chinese holidays, Such as Chinese New Year,Chinese National Day, Labour Day, Dragon Boat Festival, Mid-Autumn Festival, and Qingming Festival, services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 3-7 days.Though this is unfortunately out of our control, we will try our best to improve on this issue.

Please note:
1、Processing time is NOT included in the overall "shipping time".
2、All packages have specific tracking information.
3、You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.

Delivery
We will e-mail you if you order is delivered or there is any unsuccessful delivery. 
Please contact us within 30 days since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.

Contact Us
If any issue during the shipping time or after received the item, please feel free to service@elfshe.com, our customer service representatives will offer you a satisfying solution.